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How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.
By Eric Nilsson – Whether they were highlights or lowlights, healthcare stories dominated the news in 2015. The skyrocketing cost of prescription drugs, expanded medical coverage, the meltdown of blood-testing startup Theranos and the arrest of pharmaceutical industry entrepreneur Martin Shkreli, criticized for raising the price of life-saving drugs, were some of the stories that took center stage.