Where Did the Message Stop? AI as First-Line Interface Triage
By Karthikeya Rekulapalli – An AI agent can find where a missing message failed before an integration engineer picks up the phone. Diana called Jonathan from 3 West because the pharmacy was not receiving her unit’s supply scans. Jonathan, a data engineer on our integration team, started checking interfaces in the integration engine. 3 hour later, he still had no answer.
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