Revenue Cycle and Payer News – July 22, 2026

PatientGenie and RevSpring Partner to Connect AI Scheduling Agents to Live Provider Directories
PatientGenie, the orchestration layer for health plans and health systems to automate patient outreach and close care gaps, announced a partnership with RevSpring, the leading provider of healthcare engagement and payment solutions. The integration connects PatientGenie’s AI agents directly to RevSpring’s National Provider Directory MCP, giving agents accurate, real-time provider details, including phone numbers, locations, sub-specialties, clinical expertise, and availability they need to recommend and reach the right provider and schedule appointments on members’ behalf.

Anthem Blue Cross and Blue Shield and USA TODAY Launch Video Series to Help Americans Navigate Health Care
Anthem Blue Cross and Blue Shield and GET Creative, USA TODAY Network’s in-house branded content studio, announced the launch of a new five-part video series designed to help Americans better understand their health plan benefits, make informed care decisions and manage costs with greater confidence.

UnitedHealthcare Community Plan of Nebraska Invests $385,000 to Expand Programs to Support Older Adults, Caregivers and People with Disabilities
UnitedHealthcare Community Plan of Nebraska is investing $385,000 in eight local organizations to expand access to care, strengthen support for caregivers and older adults, and increase workforce opportunities for people with disabilities, particularly in rural and underserved communities across Nebraska.

Aetna provider survey reveals optimism and opportunities to simplify health care
Aetna®, a CVS Health® company, announced research findings from the inaugural Aetna Provider Survey, a quarterly study that polls a representative sample of the U.S. provider market to better understand their perceptions, opportunities, and challenges today and into the future. This survey series is intended to solicit timely, objective feedback from the U.S. provider market so we can identify opportunities to change the provider-payer dynamic and deepen trust over time.

Memorial Healthcare System and Aetna Renew Multi-Year Agreement
Memorial Healthcare System and Aetna, a CVS Health company, have renewed a multi-year agreement that ensures Aetna members continue to have in-network, affordable access to Memorial’s high-quality hospitals, physicians and specialty services throughout South Florida.

CareFirst BlueCross BlueShield Recognized as the Leader in Forrester’s 2026 Global Total Experience Score Rankings Among U.S. Health Insurers
CareFirst BlueCross BlueShield (CareFirst), one of the nation’s largest not-for-profit healthcare organizations, has been recognized as the #1 U.S. health insurer in Forrester’s 2026 brand, customer and total experience rankings*

UnitedHealthcare Launches New Spending Account Benefit, Putting More Choice in the Hands of Consumers
UnitedHealthcare has introduced a Lifestyle Spending Account (LSA), an employer-sponsored benefit that gives companies a flexible way to help fund and support their employees’ individual health and well-being goals. When offered by an employer, the LSA is designed to help empower people to personalize their experience and shop for products and services to complement their other employer-sponsored benefits at any time.

Health Plans Are on Track to Streamline Prior Authorization by AHIP – Leading health plans continue to make steady progress implementing the industry’s multi-year series of voluntary commitments to simplify prior authorization.

‘Crazy’ … ‘Way Out of Line’ … ‘Not Sustainable’: NYT Investigation Uncovers Outrageous Provider-Driven Abuses of the No Surprises Act by AHIP – Yet another investigative report is pulling back the curtain on growing abuse of the No Surprises Act by out-of-network providers and IDR middlemen who flood the law’s arbitration system with ineligible claims and extract outrageous overpayments to maximize their own profits at Americans’ expense.

AHIP 27
When: June 10 – 11, 2027
Where: Las Vegas, NV
Registration coming soon.
LinkedIn: AHIP

AHIP 2027 is the premier forum for health plan leaders navigating the most high-impact strategic, regulatory, and operational decisions facing the industry today. Unlike broad innovation conferences or invitation-only retreats, AHIP 2027 is purpose-built for health plans—bringing together senior executives and the leaders responsible for strategy and execution to align on what’s next and advance solutions that improve affordability, access and patient experience nationwide.