In the landscape of healthcare technology, understanding user needs and problem solving are paramount. Addressing the pain points of all technology users, from physicians to administrative staff, requires not only technical expertise, but also empathy, curiosity, and patience. By adopting an iterative approach to change management as well as being ready to take feedback and help users become experts in new workflows, organizations can address resistance and facilitate smoother transitions.
On this episode of In Network’s Designing for Health podcast feature, Nordic Chief Medical Officer Craig Joseph, MD, chats with Susan Snedaker, Chief Information Officer at El Rio Health and author of Renovating Healthcare IT: Building the Foundation for Digital Transformation. They discuss her work at El Rio Health, the challenges of implementing features like single sign-on, and designing technologies for a wide gamut of users. They also chat about the importance of clarifying language when working with others, training teams to identify problems rather than just deliver ticket requests, and the importance of leaving one’s comfort zone to get a new perspective.
You can find complete show notes on the originally published article on Nordic’s blog.
Meet the Host
Craig Joseph, MD
Chief Medical Officer
LinkedIn:Â Craig Joseph MD, FAAP, FAMIA
X:Â @CraigJoseph
Read his articles
Dr. Joseph is the Chief Medical Officer of Nordic Consulting Partners, a global healthcare management consulting firm. Craig has 30 years of healthcare and IT experience. In addition to practicing medicine as a primary care pediatrician for eight years, he worked for Epic for six-plus years and has served as chief medical information officer at multiple healthcare organizations, using both Cerner and Epic.
Craig is a Fellow of the American Academy of Pediatrics and American Medical Informatics Association. He remains actively board-certified in both pediatrics and clinical informatics.
About the Show
When it comes to how healthcare works in the U.S., one wonders, who designed it? Well, no one. And that’s the problem. Dr. Craig Joseph speaks with luminaries from across the health ecosystem about how to make healthcare work for humans. The upshot? The way out of the frustrating, expensive, and frequently ineffective quagmire of the U.S. healthcare system is to take a step back and bring intentional, human-centered design to an ecosystem that works for the people giving and receiving care.
Follow the show’s social hashtag #DesigningforHealth.