By Justin Barnes – Like many of my peers, over the past several years, I have dived deeply into all aspects of artificial intelligence (AI). Most of what I see, read, and hear focuses on the technology, functionality, and the innovative side of AI, but rarely anything on how to enable and foster an AI-fueled ecosystem or transitional environment.
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This month’s AI report includes news and updates from Sword Health, TeleTracking, Palantir, Pacific AI, Coalition of Health, H1, Veda, ArcheHealth, Lumeris, Biostate Ai, SurgiQuality, Huma, FDA, Amplity, Ambience Healthcare, Experity, Talkdesk, Cognizant, & more.
By Darius Tahir – At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.
By Kristen Jacobsen – While some patients feel anxious or resistant to engaging with AI tools, such as virtual agents, others are quite open to it. Understanding when and how to implement AI in healthcare matters because mistakes come with serious consequences for the health of your patients and the financial health of your organization.
The healthcare industry faces increasing pressure to adopt responsible AI governance. Regulatory bodies are already enforcing compliance with bans, penalties, and lawsuits, as seen in the Rite Aid case and insurance claim denials. The emergence of AI governance debt poses rising risks and costs, increasing exponentially over time.
By Swapnil Jain – In healthcare, the patient experience begins long before a clinical encounter. For many patients, their first point of contact with healthcare organizations is through the call center, where questions about appointment scheduling, insurance details, and general inquiries can either provide reassurance or cause frustration.
By David Talby – Mental health remains one of the most complex and under-diagnosed aspects of patient care. While digital health tools and wellness apps flood the market in the wake of COVID-19, the actual state of mental health in the US has quietly worsened, contrary to what public discussions about mental health may suggest.
This month’s AI report includes news and updates from Altais, Autonomize AI, TruBridge, PhaseV, Veradigm, Carta Healthcare, AltaMed Health, Abridge, Equiva, Belong.Life, Ambience Healthcare, Anumana, TytoCare, SurgiQuality, Intelerad, RADPAIR, Testsigma, Tempus, Andor Health, Relatient, CliniComp, Velatura, HIMSS, & Nordic.
By Devin Partida – Optimizing Health Savings Account (HSA) utilization helps patients afford care, lightens the billing department’s workload and saves hospitals money. IT professionals can improve usage by making the experience as frictionless as possible. Even simple changes can have a substantial impact.