Survey Report: Patient Payment Check-Up 2018
Conducted by HIMSS Analytics
Healthcare providers continue to face pressure to improve clinical outcomes and meet patients’ needs while making care more convenient and cost-effective.
Consumer habits are changing, driven by digital convenience in many other areas of their lives including banking and retail. When it comes to healthcare, high-deductible health plans mean patients are paying more for their healthcare than ever before – and paying more attention to the quality and cost of care they receive. As a result, patients’ needs are evolving
in how they want to receive billing details from their providers; they’re open to new ideas.
However, not all healthcare providers are aware of how to identify and address those pain points to help create a better, more modern patient experience.
Comparing the billers and the billed
With those trends in mind, our 2018 Patient Payment Check-Up™ survey compares
differing perceptions in attitude and behavior of providers, those who bill for healthcare, and patients who are taking on more responsibility for a larger portion of their healthcare bill.
Conducted by HIMSS Analytics in January 2018, nearly 900 personnel at provider facilities and 1,000 patients were surveyed. The study focused on three key areas: cost estimates and collections, financial communications and billing methods.
Learn more, download the report.