Six Mistakes Hospitals Make With Consumer Texting Apps
The critical messages sent to clinicians in hospitals are unlike communications in other industries. They often contain instructions, questions, and test results that affect the care and safety of patients. Critical, high-priority healthcare messages need to demand a recipient’s attention and acknowledgement. Critical messages regarding patient care are not equal to ordinary texts. Here are six reasons why using consumer texting apps in healthcare is inappropriate, and how your critical messaging workflow can and should meet a higher standard.