How to Move the Needle on Patient Satisfaction and Other Measures That Matter
by Spok
Why do Measures Matter?
A hospital, like any business organization, measures a lot of things. From the cost of supplies to employee turnover, metrics help hospitals assess performance and look for areas to improve. Healthcare also uses specific measures regarding federal regulations, hospital credentials, and patient satisfaction.
These areas can have a significant impact on a hospital’s ability to attract patients and receive full payment for services.
In this paper, we delve into how communications can support some of these topics. We will look at how communications can help you move the needle on:
- Regulatory Measures
- Accreditation Measures
- Magnet Measures
