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Healthcare IT’s Key Role in Patient Experience

By Bill Grana – Patient experience is increasingly top of mind for healthcare provider executives. AHRQ defines patient experience as the full range of interactions patients have with the healthcare system, including interactions with health plans and care from doctors, nurses, and supporting staff.



The Consequences of Poor Communication in Health Care

By Stephen Dean – It’s shocking that communication remains a persistent problem within the health care industry. Despite the pandemic contributing to much-improved telehealth, as well as digitization, there are still major obstructions in communication avenues across the board.