Patient Experience 6-11-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Voices in Value-Based Care – Host Beth Houck talks to Deanna Parker RN, Vice President for Emergency Services at Hardin Memorial Hospital, about a recent initiative to improve staff communication in a way that positively impacts overall patient care.


To Read:

Consumer/Patient Experience Special Feature: Protecting the Patient Experience in the Age of Mega-Mergers
Consolidation has dominated healthcare news over the past few years. Mergers between hospitals, payers, clinics, and other healthcare organizations are turning an ecosystem of individual stakeholders into one dominated by a few giants. So what does consolidation mean for pharmaceutical companies, and how can executives prepare for a more connected industry? Everyone involved should debate the merits of healthcare industry consolidation. However, we can’t let business opportunities or regulatory anxieties obscure the patient experience itself.

U.S. Consumer Survey: Physicians Using Mobile Apps Seen as a Major Differentiator Amongst U.S. Patients
With the number of mobile phone users reaching 4.8 billion worldwide, today’s consumers use their mobile devices for nearly everything. From personal banking to trip planning, consumers are provided with quick and easy access to apps for completing life’s most critical tasks. However, similar access to healthcare services has been lacking. For healthcare providers to make a more meaningful connection with patients, the implementation of mobile apps that meet consumer needs is crucial.

Four Highly Effective Ideas to Improve Patient Satisfaction in Healthcare
The value of patient satisfaction for your healthcare practice should never be underestimated. Studies into the effects of overall patient experience have found that higher levels of satisfaction result in increased retention and loyalty of patients. By extension, this leads to consistency in repeat visits and treatments, and better ROI from individuals. Health Thoroughfare lists four ideas to improve the patient experience.

The Next Step in Connected Healthcare: What Does a Successful Digital Transformation Strategy Look Like?
Patient needs are constantly evolving. Today, patients demand both choice and control over their care [1]. As a result, there has been a shift in healthcare provider strategies to ensure that the patient experience is the main focus. Many leading healthcare providers have already adopted digital technologies. However, hospitals are being forced to transition their digital adoption strategies to keep up with the evolution of patient needs. The journey to digital transformation is the next step in connected healthcare. The presentations and events at WorldConnex 2019 will explore this.


In the News:

To Care is Human Podcast Series Launched by The Beryl Institute
Supporting its commitment to elevating the human experience in healthcare, The Beryl Institute (@BerylInstitute) releases the To Care is Human podcast series, which will provide a platform for all voices in patient experience to be heard. The Institute will publish a new episode each week, helping listeners stay connected to the changing landscape of patient experience.


Collaboration News:

eVideon and Wellpepper Announce Partnership to Deliver Comprehensive Patient Experience Across Care Settings
eVideon (@evideonhealth), a leader in hospital patient experience, and Wellpepper (@Wellpepper), a leader in interactive patient care plans, announced a partnership to deliver comprehensive patient experiences across inpatient and outpatient settings. Both companies work with health systems to deliver a better patient experience. The partnership enables health systems to deploy integrated solutions from best-of-breed vendors. eVideon and Wellpepper are integrating their solutions so providers can deliver a consistent experience across care settings from hospital to home.

LiveData Announces the Launch of PeriOp Manager for Salesforce Health Cloud on Salesforce AppExchange
LiveData, Inc., a provider of real-time integration and visualization technology for healthcare, announced the availability of LiveData® PeriOp Manager™ for Salesforce Health Cloud on the Salesforce AppExchange. Fully integrated with Health Cloud and EHRs, LiveData PeriOp Manager provides the most comprehensive real-time logistics solution designed for clinicians to optimize surgical workflows. The combined solution extends the power of LiveData PeriOp Manager beyond the surgery department to the entire patient journey — interwoven with care team coordination — leveraging Salesforce’s extensive CRM capabilities, treating the patient as the customer.


New Products:

Change Healthcare Introduces the First Patient Liability Solution to Help Improve the Entire Patient Journey
Change Healthcare (@Change_HC) recently unveiled a dynamic solution to address some of the most critical challenges faced by providers: reducing bad debt in a growing self-pay environment while markedly improving the patient experience. The Change Healthcare Patient Liability Management solutions suite was developed in partnership with health systems, and combines best-of-breed revenue cycle management solutions with expert advisory and patient engagement services. It is designed to achieve a more synchronized and engaging patient experience, to help increase collections and improve patient satisfaction.


Making the Cut

Kyruus ProviderMatch® for Consumers in Spanish Wins Patient Engagement Innovation Award
Kyruus (@kyruus), a company offering provider search and scheduling solutions for health systems, announced that Kyruus ProviderMatch® for Consumers in Spanish, the Spanish-language version of its consumer-facing solution, received the “Patient Engagement Innovation Award” in the 2019 MedTech Breakthrough Awards Program. MedTech Breakthrough is an independent organization that recognizes the top companies and solutions in the global health and medical technology market.

Outstanding Patient Experience Award™ 2019 Recipients
The Healthgrades Outstanding Patient Experience Award™ recognizes hospitals for their outstanding performance in delivering a positive experience for patients during their hospital stay. Review the list and find out how the hospitals in your area measure up.


Upcoming Events:

Next Generation Patient Experience 2019
When: December 3 – 5, 2019
Where: Hyatt Regency Indian Wells
Twitter: @patient_event
Hashtag: #NGPX
Register for this event.

Next Generation Patient Experience 2019 – More than just an annual conference, NGPX is a community that unites America’s best and brightest patient experience leaders to connect, inspire and transform healthcare. Through intimate networking events, inspiring idea exchanges, and unparalleled story-telling, NGPX reinvigorates and breathes new life into the world of patient experience.

Patient Experience Conference 2020
When: April 20 – 22, 2020
Where: Orlando, FL
Twitter: @BerylInstitute
Hashtag: #PX2020
Save the Date.

Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience.