Patient Experience 2-20-2019

Follow and join the conversation with #PatientExperience.

According to the Agency for Healthcare Research and Quality (@AHRQNews) “Patient experience encompasses the range of interactions that patients have with the health care system, including their care from health plans, and from doctors, nurses, and staff in hospitals, physician practices, and other health care facilities.” How can understanding patient experience improve and advance patient-centered care? What aspects of health care delivery fall under the umbrella of patient experience? We will explore answers to these questions and all of the ins and outs of patient experience in this series.

To Listen:

Healthcare de Jure – On this episode host Matt Fisher chats with Sunny Tara @SunnyTaraVegas, Chairman and CEO of CareCognitics @CareCognitics, about the evolution of patient engagement and developing better patient experience, the means of enhancing patient loyalty and connection into value based care.

To Read:

Top 5 Patient Complaints About Medical Offices
As patients, we’ve all been in this familiar setting—pens dangling helplessly off of clipboards, chairs with hard plastic arms, a continuous background symphony of ringing phones and elevator music. Here you sit, patiently waiting to see a clinician. Not all healthcare experiences are created equal. As an independent practice, how can you ensure patient satisfaction is alive and well in your practice? The Kareo (@GoKareo) Go Practice Blog examines five common areas of patient concern and discontent.

Patients Want Private Rooms, and Hospitals are Accommodating Them
Mass. General is joining other medical centers across the country in building new private rooms to give patients and caregivers more space and privacy. Mass. General is seeking approval to build two connected towers with 450 spacious private rooms, at a cost of more than $1 billion. Across the city, Beth Israel Deaconess Medical Center is constructing 158 new single rooms, while Boston Children’s Hospital plans to convert all of its doubles into private rooms in the coming years. These projects reflect a growing sentiment that patient comfort is becoming an essential part of the hospital business.

In the News:

CHRISTUS Health Partners With Avaya to Enhance Patient Experiences
Avaya Holdings Corp. (@avaya), a provider of communications solutions for the healthcare industry, announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences.

At HIMSS19, VisitPay Releases Roadmap for Transforming the Patient Financial Experience
VisitPay (@visitpay), a patient financial engagement company, has released a quantitative national study that distilled consumer behaviors into discrete segments, which health systems can use to tailor patient financial experiences to the needs and preferences of the patients they serve.

Salesforce Delivers New Health Cloud Innovations to Personalize Patient Experiences to Improve Outcomes
Salesforce (@salesforce), a customer relationship management (CRM) platform, delivered new innovations to Salesforce Health Cloud that improve healthcare through connected, intelligent patient engagement. Health Cloud brings the world’s #1 CRM to healthcare, enabling providers like Piedmont Healthcare and 180 Health Partners to personalize patient interactions and improve outcomes. With new Social Determinants of Health capabilities, care teams have a complete patient profile, empowering them to connect the care journey and deliver the personalized experiences that patients expect.

Iron Mountain VA Medical Center wins National Best Patient Experience Award
According to The Mining Journal, the U.S. Department of Veterans Affairs Veterans Health Administration recently recognized the Oscar G. Johnson VA Medical Center for providing its patients with outstanding health care experiences. The Iron Mountain-based VA Medical Center received the 2018 Best Experience Award for Level 3 (small, low complexity) facilities at the Veterans Patient Experience Symposium Feb 5-7 in Washington, D.C., according to a press release.

Upcoming Events:

InstaMed Healthcare Payments Summit
When: March 25 – 27, 2019
Where: Warwick Hotel, Philadelphia, PA
Event Hashtag: #HCPayments19
Twitter: @InstaMed

The InstaMed Healthcare Payments Summit – Join your peers at the only event that brings together providers, payers, healthcare IT systems and consumers in one place to share insights, learn from industry leaders and preview the latest in healthcare payments technology. Together, we can push beyond the boundaries of the status quo and transform the healthcare payments experience for everyone!

Patient Experience Conference 2019
When: April 3- 5, 2019
Where: Hyatt Regency Dallas • Dallas, Texas
Register through January 31 for discounted prices.

Patient Experience Conference – Patient Experience Conference is the largest independent, non-provider or vendor hosted event bringing together the collective voices of healthcare professionals across the globe to convene, engage and expand the dialogue on improving patient experience. At this interactive conference, you will identify strategies and discover solutions to help start your journey, or to advance your program to the next level. Come prepared to network and build professional relationships, and leave inspired to further your commitment to building the field of patient experience.